We can ship to any address in the United States.
Calculating Cost
Shipping costs depends on the total of the shippable products order. This will be calculated when you checkout your shopping cart.
Delivery Time
The shipping time is within 1 to 5 business days after the purchase has been made.
Returns and Exchanges
We guarantee that you will like the product you order by offering a 30 days Return and Exchange policy.
Refunds
1. You have to inform us at KtjTDSministries@aol.com within 30 days if you intend to return/exchange.
2. State the items that you would like to return and the reason for the return.
3. Shipping cost is non–refundable.
4. Return item must be in its original/unused condition. Returns of damaged or used goods will be rejected – these goods will be discarded.
5. Incomplete packaging will result in a 20% re–stocking fee.
6. If the order was shipped under a free shipping promotion, a US $3 fee will be deducted from the refund amount to cover the shipping charges.
Exchanges
1. Exchanges are subject to the availability of stock and the replacement item will be dispatched within 1 to 5 working days upon receipt and inspection of the returned item.
2. All shipping charges (for return and reshipping) will be bore by the customer.
3. Conditions of the "Refund" policy above will apply to exchanges.
Defects
Defects are extremely rare due to the high quality of the production process. However, if you believe that the product that you have received is defective:
1. Do not use the product. As soon as the product is used, there is no way to proof whether the defect was due to manufacturing or damaged by the user.
2. Take clear macro (the flower icon on your camera) photos of the defect and send them to KtjTDSministries@aol.com
3. There is usually no need to return the defective product to us if your photos can illustrate the defect clearly.
To return a package, please send it to the following address.
Jess Parker TDS Ministries
Attn: Returns
875 So. 43rd Street
Springfield, OR 97478
Phone #: 541-747-2239 / 541-521-1408
